Wholesale Shop Fashion

Complaint , Refund & Return

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your order from us, you may make complaint about the goods or return it for a replacement. Before making complaint or returning your order, please take time to read our refund or return policy below. It is also recommended you call our Customer Support before returning an item, as they will be able to advise you based on your specific needs and situation.

Procedure of Making a complaint

You should report the problems in 3 days after receive the products and need fill out this form (download the complain form here).
We will process and reply your email in 24 hours.
After we reach an agreement about the refund, the refunded money can be issued to your paypal account in 48 hours or kept for your next order.

Return because of the defect

We don't prefer have the goods returned to us because the shipping fee is high compared to the amount of the item.

However, it's true that we accept returning, the first step in the process is to contact our Customer Support
You should report the problems in 3 days after receive the products and need fill out this form (download the complain form here).
Returning must be in 7 days after receive the products and must be in original condition when return to us.

When the returned package arrives at our place at Shanghai China, we will examine the item, identify the problem, we will ship the correct items back to you at no extra cost. We will handle all the necessary shipping fees (from us back to you). We will not be responsible for the returning shipping fee (from you to us).

If we discover nothing wrong with returned items , we will promptly ship them back to you. In these cases, you will be responsible for the shipping fees in both directions.

Return because of the delivery/customs/duties

If the parcel is returned because the incorrect delivery address or the receiver refused to accept the goods, the fee of the goods will be refunded, the shipping fee won't be refunded.